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None of this was written to be malicious. Many of the stories I read about in this thread is exactly what I experienced. There is nothing worse than that in my view. There have been known Firmware issues, driver issues and when dealing with Microsoft – no one – comes clean. There are some people that are drinking the Microsoft cool aid regarding this device. That was what I did after failure number 2. The first refurb was so bad I went back to the store and demanded a new device. I read where someone mentioned the refurb round about. Microsoft tech support is possibly the worst in the industry. Luckily the systems did reboot each time. I had to force a shutoff and restart in those instances. The BIOS based windows logo would come up and the device would freeze. Very often, the devices would freeze on the reboot. The exceptions were consistent and hard-core. With failure #3 they were able to diagnose it at the store. I started asking what was wrong since all of my systems were failing. The failure on #3 was one battery was charging and the other one wasn’t. The first Surfacebooks, (all of them), had hardware failure. The performance for the Surfacebook 2 is even worse. Especially if your do any of the above concurrently. However, if your pushing the envelope, running VM’s under Hyper-V, processing huge spreadsheets in Excel (32 bit), OCR’ing thousands of pages at a time in Acrobat DC, be prepared for bluescreen exceptions and poor performance. To the users that claim it’s a good device, that may be the case if your computing needs and device usage are average to lite. I never have had so many issues across multiple systems with any computer I have purchased. From my perspective, the SB is a profoundly flawed design. And the third SB had the network problems noted earlier.
It was like an invisible finger was constantly tapping the screen, which made it impossible to use because the applications and desktop were always changing focus. So, they are shipping me a replacement this is my forth! The first SB I got seized up and wouldn’t reboot. Support took me through several attempts at fixing the problem, but it continued to occur. Network settings suggested that there was no problem, but browsers would not respond, and Outlook would crash. Just this week I contacted support because the SB was losing its internet connection.
I bought my SB in late 2015, and I have experienced a variety of issues. The Surface Book (SB) is also the most expensive computer I have purchase. I have never had a worse experience with any hardware I have purchased.
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